Selkirk Systems

Troubleshooting

admin — Thu, 03 Sep 2009 20:20:09 +0000

Debugging Dispatch System start-up issues

The following check list goes over the primary causes of Dispatch system launch failures and the solutions to the issues.

1.Correct Java version installed

Dispatch is a web Launched Java application that needs Java to be installed on the local client workstation.

Dispatch will run on Java version 1.5.0 or greater.

To check to see what version of Java is installed on your workstation go into “Control Panel” and click the Java Icon. On the General tab click the About button.

As long as the Java version is 1.5.0 or greater Dispatch will work.

If there is no Java Icon in the Control Panel then you will need to download Java from:

http://java.sun.com/javase/downloads/index.jsp

Select the JRE not the JDK download.

Invalid Java cache files

When you Launch Dispatch and the Java Download screen appears:

At this point the Java files are being downloaded to your workstation, once completed the Java runtime will launch Dispatch. If Dispatch fails to launch or a Java error window appears then clearing your Java cache can correct this problem.

To clear your java cache you must go into Windows Control Panel and click on the Java Icon and on the general tab click on the “Settings” button in the Temporary Internet Files panel.

Click on the Delete files button to erase all temporary Java cache files.

3. Network connectivity

If there are network issues the Java download screen can either timeout or stall. When this condition occurs the Java Web Start window will stay open in a stalled state. If this occurs then try again when the network issues have been resolved or try from another workstation.

4. Local Firewall

Some organizations control what web sites are viewable or accessible. Dispatch runs over the standard web site port so most firewalls will not block it from functioning.

Debugging Dispatch Application Startup

Incident Reporting System

admin — Wed, 26 Aug 2009 18:28:10 +0000

Highlights

Complete incident management and reporting system
Captures, stores, displays, and reports against all data collected for an incident, via an electronic incident record.
Web based incident “web white board” that provides daily operations and planning view of fire and resource activity
Single point of data entry - integrates with Dispatch, PRT, and other fire systems to allow viewing and if allowed editing of incident info. For example, fire size data entered operationally thru Dispatch is also available in the Final Fire Report.
Browse, display, and report on information related to an incident, including that collected by other systems such as PRT and Dispatch.
Creates an electronic incident record that is a complete incident picture and story with revisions and timestamps
Supports ICS and agency specific organization and business rules.
Standardized costing to automate daily cost estimate roll-ups based on resource dispositions and standard costs.
Web based data entry allows field crews to add additional information to fire reports that have been auto-populated with fire info from other systems (ex Dispatch).
Web based Final Fire Report status tracking and online review and sign-off
Database technology allows editing of past events without losing audit-ability of when edits occurred.
Supports advanced reporting infrastructure for operational and historical fire / incident reporting

IRS incident in ‘Dispatch’ integrates with Web Whiteboard, Electronic Fire Report

Our Partners and Clients

admin — Thu, 07 May 2009 22:53:38 +0000

Dispatch Situational Awareness App

admin — Fri, 24 Apr 2009 19:04:24 +0000

The ‘Dispatch’ situational awareness application is a web based tool that provides agencies with the real-time “big picture”, of incident, resource, risk, and logistic information agency-wide, as well as extending that picture to other co-operating agencies. Presenting key information in a user defined and proven presentation, Dispatch combines real- time information and decision support tools to effectively manage wildfires and other incidents.

Highlights

Dispatch integrates with any AFF (Automated Flight Following) compliant tracking device, as well as large range of other tracking communication devices including satellite, cellular, and radio (ex. P-25) hardware.

Dispatch provides an agency-wide common operating picture, including executive, headquarters, and regional operation centre and field / incident /mobile access.

Dispatch has a complete, integrated, incident management capability, or can be configured to integrate with your incident management system.

Dispatch integrates with your map information to provide a spatial display suited your specific needs. Support for WMS, ESRI, Google Earth, and other mapping platforms are included.

Features

Real-time Resource Tracking (satellite, radio, cellular)
Tracked fixed and rotary wing aircraft, including AFF
Track vehicles, fireline equipment, crews, personnel
Create, display, and update incident information
User-defined Information Overlays
Simple powerful spatial display
Initial Phone Reports (real-time, seen agency wide)
Electronic Airtanker Requests (real-time communication)
Closest Resource Tool (bearing and distance) and Ruler
Real-time Lightning, Fire Weather, Indices, and Behavior
Fire Perimeters
Fire Behavior Prediction

For more information please feel free to contact us

Personnel and Resource Tracking App

admin — Fri, 24 Apr 2009 15:21:16 +0000

PRT is a new tool for emergency management agency dispatchers . PRT allows dispatchers to quickly take radio logs, create crews, set crew or personnel status, drag-and-drop crews onto aircraft/vehicles, and assign them to incidents.

Check-in alarms can be set manually or by certain resource statuses and resources can quickly be transferred between dispatchers. Because all information is logged, various reports can be created.

Features include:

Dispatcher Advanced Radio Log
Create/update incidents and projects
Track all resources (location, status and assignment)
Complete manifests of all resources
“Drag and drop” crew creation
Associations between crew-aircraft-incident
Timestamped resource and incident radio-logs
Activity dependent check-in alarms
Activity and costing reports on incidents and resources

For more information please feel free to contact us

Welcome to Selkirk Systems

admin — Mon, 15 Dec 2008 19:07:27 +0000

Selkirk Systems is a leading developer of emergency management and resource tracking solutions. Our team combines excellence in solution design and software development with real-world understanding of emergency management operations and requirements. The result is world class applications that work in real-world conditions.

Partnering with internationally recognized fire protection and emergency management organizations such as the British Columbia Forest Service Protection Program and the United States Forest Service, Selkirk has developed a suite of wildfire and related emergency incident information, command, control and communication applications and tools - systems that are in operational use by wildfire agencies today.

Our customers demand solutions that leverage technology to provide safer, more efficient emergency management operations. They include wildfire agencies across Canada, as well agencies in the United States, New Zealand, and Europe